[BinniCloud × Salesforce Agentforce]

  • verifiedSalesforce Partner
  • smart_toyAgentforce specialists
  • forumWhatsApp + CRM

Turn Salesforce into a team of Intelligent Agents with Agentforce

Automate customer support, sales operations, and after-sales service with AI agents fully integrated with Salesforce and WhatsApp.

  • schedule24/7 customer support
  • cloudNative Salesforce integration
  • boltProcess automation
  • workspace_premiumCertified experts
Request a demoExplore capabilitiessouth
24/7
Always-on agents
100%
Salesforce-native data
Weeks
Typical time to first agent
  1. person
    Customer
  2. chat
    WhatsApp
  3. smart_toy
    AI Agent
  4. cloud
    Salesforce
  5. assignment
    Case
  6. event_available
    Scheduled
  7. sentiment_satisfied
    Happy customer
  • verified

    Salesforce Partner

  • workspace_premium

    Certified consultants

  • smart_toy

    Agentforce specialists

  • trending_up

    Successful implementations

[The shift]

Is your team spending too much time on repetitive tasks?

The same work, done by an Intelligent Agent — inside Salesforce.

[Before]

Manual work
  • closeAnswering the same questions over and over.
  • closeCreating cases manually.
  • closeScheduling appointments by phone.
  • closeCapturing information into Salesforce by hand.
  • closeSlow follow-ups.
  • closeCustomers waiting for a response.

[After]

Agentforce

An Intelligent Agent can do it automatically.

  • checkFAQs answered instantly, any hour.
  • checkCases created from the conversation.
  • checkAppointments booked in-chat.
  • checkData written live into Salesforce.
  • checkFollow-ups that never stall.
  • checkCustomers get a resolution in seconds.

[Capabilities]

What can an Intelligent Agent do?

One agent across presales, sales, and service — always writing back to Salesforce.

storefront[01]

Presales

  • checkQualify prospects
  • checkAnswer frequently asked questions
  • checkSchedule meetings
  • checkRegister leads
trending_up[02]

Sales

  • checkRecommend products
  • checkHandle objections
  • checkLook up information
  • checkUpdate opportunities
support_agent[03]

Service

  • checkCreate cases
  • checkCheck order status
  • checkSchedule technicians
  • checkFollow up
  • checkRun satisfaction surveys

[04 · Channels]

Meet customers where they already are

Always connected to Salesforce.

  • chatWhatsApp
  • languageWeb portal
  • forumChat
  • smsSMS
  • mailEmail

[Proof]

Success stories

Production agents. Real Salesforce orgs. Live customer channels.

CASE_01Real estateWhatsApp

Customer support for a home developer

30%

Team productivity improved

// problem

Thousands of warranty claims arrived through different channels, overwhelming the customer support team.

// solution

We implemented an AI Agent connected to Salesforce and WhatsApp that:

[Agent pipeline]

Live
  1. badge

    01Identifies the homeowner

  2. home_work

    02Validates the property

  3. location_on

    03Identifies the affected area

  4. category

    04Classifies the issue

  5. assignment_add

    05Creates the case automatically

  6. event_available

    06Schedules the visit

  7. notifications_active

    07Keeps the customer informed

CASE_02EducationPortal + chat

University student services

40%

Repetitive student inquiries resolved without a human

// problem

Students overloaded the university's support channels with repetitive requests.

// solution

We implemented an agent that:

[Agent pipeline]

Live
  1. quiz

    01Answers questions

  2. how_to_reg

    02Validates identity

  3. school

    03Restricts access to enrolled students

  4. manage_search

    04Looks up institutional information

  5. poll

    05Runs satisfaction surveys

[Platform]

Why Agentforce?

It is not a traditional chatbot. It is an intelligent agent that:

  • psychologyUnderstands context
  • cloud_syncUses Salesforce data
  • play_circleExecutes processes
  • autorenewAutomates tasks
  • support_agentEscalates to a human advisor

[Signal path]

Live
  1. person

    01Customer arrives

  2. smart_toy

    02Agentforce reads intent

  3. cloud

    03Salesforce data in / out

  4. bolt

    04Automation runs the process

  5. task_alt

    05Result — or a human takes over

[Partner]

Why BinniCloud

A Salesforce Partner that designs Agentforce around your processes — not a generic template.

verifiedPTR

[01]

Salesforce Partner

Proven track record in Salesforce implementations.

workspace_premiumCRT

[02]

Certified specialists

Architecture, automation, and AI expertise.

military_techPRD

[03]

Real-world experience

Production use cases across multiple industries.

tuneCFG

[04]

Tailored implementations

Every agent is adapted to the customer's own processes.

[Outcomes]

Business benefits

What changes when Agentforce runs on your Salesforce org.

scheduleLAT

[01]

Reduced response times

sentiment_very_satisfiedNPS

[02]

Higher customer satisfaction

nights_stay24H

[03]

24/7 operation

autorenewRPA

[04]

Automated repetitive tasks

groupsTEAM

[05]

Greater team productivity

data_objectDATA

[06]

Better data quality in Salesforce

trending_upSCALE

[07]

Scalability

savingsCOST

[08]

Lower operating costs

[See it in action]

From a WhatsApp message to a closed case, in seconds

Live

01 / 05

Conversation starts on WhatsApp

WhatsApp → Salesforce → Closed case

  1. chat

    [01] WA

    Conversation starts on WhatsApp

  2. assignment_add

    [02] CASE

    Case is created automatically

  3. cloud_sync

    [03] SF

    Salesforce updates in real time

  4. event_available

    [04] SCH

    Service visit gets scheduled

  5. task_alt

    [05] DONE

    Case is closed and customer notified

[Channel] WhatsApp · simulated conversation

arrow_backsmart_toy

BinniCloud Agent

online · Agentforce

videocamcallmore_vert
moodattach_filephoto_camera

[Request a demo]

Talk to a Salesforce Agentforce specialist

Tell us how you use Salesforce today. We will walk you through a live Agentforce flow mapped to your own processes.

  • smart_toy

    [01]

    Tailored to your processes

    We design the first agent around a real presales, sales, or service workflow.

  • forum

    [02]

    WhatsApp to Salesforce

    Conversations land as cases, leads, and scheduled work — not as chat logs.

  • schedule

    [03]

    Live in weeks, not quarters

    Start with the highest-impact process and expand once the agent is in production.

Intake

Secure channel · REQ_01

expand_more

[FAQ]

Frequently asked questions

Straight answers on Salesforce, channels, and how Agentforce goes live.

[01]Do I need Salesforce?add

Yes, Agentforce runs on top of Salesforce. If you're not using Salesforce yet, we can help you plan the implementation alongside your AI agents.

[02]Does it work with WhatsApp?add

Yes. Agents can hold full conversations over WhatsApp, the web portal, chat, SMS, or email, all connected back to Salesforce.

[03]What is Agentforce?add

Agentforce is Salesforce's platform for building autonomous AI agents that understand context, use your CRM data, and execute real business processes.

[04]How long does an implementation take?add

It depends on the scope, but most first agents go live within a few weeks, starting with the highest-impact processes.

[05]Can I automate specific processes?add

Yes. Every agent is designed around your own presales, sales, or service processes, not a generic template.

[06]Does it connect with Experience Cloud?add

Yes, Agentforce integrates natively with Experience Cloud along with the rest of the Salesforce platform.

[07]Does the data stay in Salesforce?add

Yes. All information captured by the agents is stored and processed within your Salesforce org.

Ready

Start transforming Salesforce with Intelligent Agents

Discover how to automate presales, sales, and customer support service with Agentforce through a personalized demonstration.

  • schedule24/7 agents
  • boltWeeks to first live agent
  • cloudSalesforce-native
Schedule a session with a specialist